What is the cancellation policy for Pilates sessions?

2 min read

What is the cancellation policy for Pilates sessions?

At Physical Equilibrium, we understand that life can sometimes get in the way of attending your scheduled Pilates sessions. We strive to accommodate our clients with a cancellation policy that is both fair and flexible. Here’s all you need to know about our cancellation policy for Pilates sessions:

1. How far in advance do I need to cancel my Pilates class?
We kindly request that you cancel your Pilates class at least 24 hours in advance to avoid any cancellation fees.

2. What if I need to cancel within 24 hours of my scheduled session?
If you need to cancel your Pilates session within 24 hours, we understand that emergencies happen. However, a cancellation fee will be charged. The fee is the full price of the session booked.

3. How can I cancel my Pilates session?
To cancel your Pilates session, please contact us directly at +1(917) 873-6100. Or call, email, text your teacher directly. Our staff will be more than happy to assist you and make the necessary arrangements.

4. Can I reschedule my Pilates session instead of canceling?
Absolutely! We encourage our clients to reschedule their Pilates session whenever possible. If you need to change the date or time of your session, please contact us at least 24 hours in advance, and we will do our best to accommodate your request.

5. What happens if I miss my Pilates session without canceling?
We understand that unforeseen circumstances may arise, but if you miss your Pilates session without canceling or rescheduling, a no-show fee will be charged. The fee is the full price of the session booked.

We hope this information helps clarify our cancellation policy for Pilates sessions. If you have any further questions or concerns, please don’t hesitate to reach out to us. We are here to assist you and provide the best Pilates experience possible. Come join us at our Midtown Manhattan studio and let’s work together towards a healthier and happier future!

Contact us here to get started today: https://physeq.com/contact-phys-eq-physical-equilibrium-madison-ave-new-york-ny-nyc-10022/

What are your Feelings

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Updated on November 13, 2023

Tania Agrawal

22:02 03 Nov 25

I went from casually running 2 miles twice a week—with a 5K being my longest race—to completing the NYC Marathon in just seven months. In March 2025, I committed to running the marathon while fundraising for Red Door Community, a nonprofit cancer support organization. Knowing I needed expert guidance, I reached out to Sara Dimmick of Physical Equilibrium and signed up for her online coaching program, with a few in-person sessions at her clean, bright, and welcoming gym.
Sara crafted a personalized training plan that went far beyond running—it included cross-training, core work, and strength training, all tailored to my needs and schedule. Her approach was balanced, effective, and encouraging. I could feel myself getting stronger week by week, and the progress was evident.
Crossing the finish line of the NYC Marathon was one of the most incredible accomplishments of my life, and I truly credit Sara’s coaching and support for helping me get there.

John Cokinos

00:15 29 Apr 25

I have been working out with Sarah Lorraine for over 4 years. She is an amazing trainer. I have increased my strength and energy. She brings an incredible amount of knowledge, motivation and personalized attention to each session.

Response from the owner 12:44 29 Apr 25

Thank you so much for your kind words, John! We’re incredibly grateful for your continued trust in Physical Equilibrium and for your dedication over the past four years working with Sarah Lorraine. Sarah is a truly exceptional personal trainer, and it's wonderful to hear how her expertise, motivation, and individualized approach have helped you build strength and increase your energy.At our Midtown NYC personal training gym, we pride ourselves on creating customized fitness programs that support long-term success—and your experience with Sarah is a perfect example of that mission in action. Thank you for being such a valued member of our fitness community, and we look forward to many more strong sessions ahead!— Sara Dimmick, Co-OwnerPhysical Equilibrium | Personal Training Gym in Midtown Manhattan 10022

Kim Oldford

16:50 25 Nov 24

Physical Equilibrium has made me more comfortable and confident in the gym. The gym itself is a great space and overall very friendly environment. If you're looking for a true new yorker training experience, Eve Josephson will give your buns a workout, while discussing your favorite pastry/dessert shops and photos of your pets.

Response from the owner 16:58 26 Nov 24

Thank you so much, Kim, for sharing your amazing experience with us! It brings me so much joy to know that Physical Equilibrium has helped you feel more comfortable and confident in the gym—our mission has always been to create a space where everyone feels at ease while working towards their goals.I couldn’t agree more about Eve Josephson—her unique ability to combine a killer workout with a fun, New York-style banter about pastries and pets is just one of the many reasons our clients love her. It’s all about balance, right? 😉Your kind words mean the world to our team, and we’re thrilled to have you as part of our fitness family. Keep up the great work, and we can’t wait to see you in the gym (and hear about your latest bakery discovery)!Warmly,Sara DimmickFounder & Co-OwnerPhysical Equilibrium

Kathleen Mullen

13:10 25 Nov 24

I’ve been working with Kendra Madigan since the summer and can’t recommend her enough! I came to her looking to get back in shape. She assessed my goals and where my body was and put me on a plan that has me feeling stronger and more aware of my body and how to train it. Each workout is different with a combination of weights and treadmill to focus on a range of muscles. I consistently learn new exercises and am able to apply them on my own in between sessions.

Kendra is also incredibly nice and encouraging which makes our sessions a highlight of my mornings!

Response from the owner 13:50 25 Nov 24

Kathleen thank you so much for the wonderful review and sharing your experience at our personal training gym! It’s amazing to hear how much progress you’ve made with Kendra since the summer. Her thoughtful approach to creating personalized plans and introducing a variety of exercises is what makes her such an exceptional trainer.We’re thrilled that you’re not only feeling stronger but also gaining valuable knowledge to support your training independently. And knowing that your sessions with Kendra are a highlight of your mornings makes us so happy! Thank you for choosing Physical Equilibrium to be part of your fitness journey—we’re excited to see you continue to thrive.Warm regards,Sara DimmickFounder & Co-Owner, Physical Equilibrium

Camille R.

16:52 23 Nov 24

I have been seeing Eve at Physical Equilibrium for a few years now and have never felt better. The workouts she puts together are challenging but fun, and she varies them every few weeks. I used to dread going to a trainer and now look forward to my 2x a week. I feel the strongest I've ever been. The gym is also very conveniently located, with great equipment.

Response from the owner 13:48 25 Nov 24

Thank you so much for your wonderful review, Camille! We’re thrilled to hear how much you enjoy your sessions with Eve and that you’re feeling your strongest ever. It’s always our goal to make workouts both effective and enjoyable, and it sounds like Eve has truly delivered!We’re also glad you appreciate our gym’s convenient location and equipment—it’s important to us that our space supports your fitness journey. Thank you for being a valued part of the Physical Equilibrium family for many years. We look forward to continuing to help you reach your goals!Warm regards,Sara DimmickFounder & Co-Owner, Physical Equilibrium

K Jamesley

21:58 14 Nov 24

Kendra Madigan is a total game-changer! She got me into the best shape of my life for my son’s wedding over a year and a half ago, and I'm still training with her today! Her workouts are always different, keeping me engaged and challenged in the best way. Kendra's attention to my form and posture makes a huge difference in how I feel day to day, and it's helped me see amazing results. Her advice on nutrition and wellness ties everything together perfectly. If you're serious about your goals, I can’t recommend Kendra enough!"

Response from the owner 16:39 15 Nov 24

Thank you so much for your wonderful review! We're thrilled to hear about your amazing experience with Kendra Madigan. She truly has a talent for designing engaging, challenging, and effective workouts while keeping a sharp eye on form and posture—qualities that set her apart as an exceptional trainer. It’s incredible to know she helped you achieve your goals for such a special occasion and continues to keep you motivated over a year and a half later. Your kind words about her holistic approach to fitness, including her nutritional and wellness advice, reflect the level of care and expertise we strive for at Physical Equilibrium. We’re so proud to have Kendra on our team and are even more inspired by your dedication to your health and fitness journey. Thank you for trusting us, and here’s to many more milestones together!Sara DimmickCo-Owner and Founder of Physical Equilibrium

Melanie levine

12:20 13 Nov 24

I wanted to highly recommend Kendra Madigan as a trainer. She is hardworking, knowledgeable, and makes strength training very efficient and a lot of fun! I look forward to our 7am workouts at Physical Equilibrium (conveniently located in midtown next to my office!).

Response from the owner 15:12 14 Nov 24

Dear Melanie,Thank you so much for sharing your positive experience with Kendra! We’re thrilled to hear that her expertise and energy make your 7am workouts enjoyable and effective. It’s fantastic to know that our convenient Midtown location fits so well with your schedule. We look forward to supporting your fitness journey and appreciate you being part of the Physical Equilibrium family!Sara DimmickCo-Owner and Founder of Physical Equilibrium

Lauren Houck

01:59 21 Oct 24

I’ve been working with Sara for 2 years now. When we first started working together, I was starting basically from scratch, returning from injury. Since I’ve been training with Sara, I’ve finished multiple half marathons, Philadelphia’s Broad Street Run, and my first full marathon this past January! Most recently, I ran a personal best by over 15 minutes in the half marathon, all due to her guidance! As a masters runner, I’ve been able to keep achieving goal after goal without injury with Sara’s plans. Her training plans are well rounded, including plenty of cross training and strength training. She listens to me and helps tailor my program to what I need! I’m so grateful for Sara’s guidance in achieving running goals I never thought possible for myself!!

Response from the owner 12:25 21 Oct 24

Thank you so much, Lauren, for your wonderful review! We're thrilled to hear about your incredible progress over the past two years, from returning from injury to smashing your personal best in the half marathon by 15 minutes! Sara and the Physical Equilibrium team are passionate about helping athletes like you achieve their goals, and we're glad the well-rounded training plans have kept you strong and injury-free. It’s inspiring to see your dedication pay off, especially as a masters runner. We look forward to helping you reach even more milestones in the future—congratulations on all your achievements! Keep up the amazing work!

Daniel Bezman

21:01 01 Oct 24

I couldn’t have completed my Ironman without Sara’s incredible guidance and support. When we first started working together, I honestly didn’t think I’d be able to pull it off. Her belief in me, paired with her detailed and structured training plans, pushed me to achieve more than I thought possible. She knew exactly when to push harder and when to focus on recovery, always tailoring everything to my specific needs. Sara’s expertise, encouragement, and unwavering dedication made all the difference, and I’m beyond grateful to have had her in my corner throughout this journey!!!

Response from the owner 22:05 01 Oct 24

Thank you so much, Daniel, for your kind words! It has been an absolute privilege to be part of your Ironman journey, and I’m incredibly proud of everything you’ve accomplished. From day one, you’ve shown determination and grit, and it’s been amazing to see how far you’ve come. I’m so glad the training plans and support helped you exceed your expectations—your success is a true testament to your hard work and commitment.I always strive to provide a balanced approach to training, knowing when to push and when to prioritize recovery, and I’m thrilled that we found the right formula for you. It’s been a pleasure working with you, and I look forward to continuing to help you reach even greater milestones. Thank you for trusting me with your triathlon and Ironman journey—here’s to many more achievements ahead!—Sara Dimmick, USA Triathlon Coach, Personal TrainerFounder and Co-Owner Physical Equilibrium

Shannon Ahern

22:52 30 Sep 24

I've been working with Sara for the last few months and she has been great! I just completed the Ironman Maryland and was able to surpass my goal, qualifying for the world championships. Sara was instrumental in helping me get there. She took the time to understand my goals, create a custom plan tailored to me and was there to adjust or talk if anything changed. I highly recommend her. She also introduced to me Marisa (PT) who was very helpful in rehabbing me when I had a calf strain 3 weeks before the race. Thank you both, Sara and Marisa. Look forward to seeing what we can accomplish in the future.

Response from the owner 22:02 01 Oct 24

Thank you so much for your wonderful feedback, and a huge congratulations on surpassing your goal and qualifying for the Ironman World Championships! It has been an honor to support you through this journey, and I'm thrilled to see your hard work and dedication come to fruition.At Physical Equilibrium, we take pride in working closely with skilled physical therapists like Marisa and other medical professionals to ensure our athletes are always in peak condition. Whether it's developing a customized training plan or addressing injuries and recovery needs, we believe in a holistic approach that keeps you strong, injury-free, and performing at your best. It’s all about collaboration and communication—adjusting and fine-tuning your plan as needed to help you succeed in both training and racing.I’m excited to continue working with you and see what amazing accomplishments lie ahead. Thank you for trusting us with your journey, and know that we’re here for whatever the future holds!—Sara Dimmick, USA Triathlon Coach, Personal TrainerFounder and Co-Owner of Physical Equilibrium

dot morgan

10:22 14 May 24

Jesse Barnett is a superb teacher.
He always explains the how and why, keeping the exercises plain and simple while always challenging one to reach beyond.

John Duffy

18:52 04 Apr 24

Fantastic facility
Brand new equipment
Knowledgeable staff
Best strength fitness place around!

Response from the owner 22:19 04 Apr 24

Dear John,Thank you so much for taking the time to share your experience at Physical Equilibrium! We are thrilled to hear that you found our facility fantastic, our equipment brand new, and our staff knowledgeable. Providing top-notch strength and fitness services is at the core of what we do, and it's wonderful to know that you consider us the best around.Your positive feedback truly means a lot to us and serves as a testament to the hard work and dedication of our team. We know you love your personal trainer, Sarah Currie! We're committed to maintaining this standard of excellence and ensuring that every visit to Physical Equilibrium exceeds your expectations.We look forward to welcoming you back soon for more rewarding workouts and continued support on your fitness journey!Warm regards,Sara DimmickFounder, Physical Equilibrium

Cassandra Odisis

17:42 26 Feb 24

I’ve been coming to Lift Club at Physical Equilibrium for about a year now. The trainers are super knowledgeable, and I always learn something new at every session. As a 30 something year old woman, getting into weight lifting and finding the right gym can be intimidating, but this place is anything but. Everyone is welcoming, and the space is very clean with top of the line equipment. It’s never too crowded. Lift club is small group personal training, but you still get a lot of one on one attention. They also do personal training. The trainers really care. Sara and Zach are excellent, but you really can’t go wrong with anyone here. I’m so much stronger and healthier than before I started coming here.

Brandon Weber

13:48 18 Dec 23

I have been so pleased with my time training at Physical Equilibrium with Zach. He has gotten me where I hoped to go in terms of all body conditioning, plus some! I am able to run, hike, or climb without fear that my aging body will break down. Thank you, Zach! I have also gotten to know many of the other people at PE. It is such a lovely community inside of a fantastic facility. I cannot recommend it highly enough.

Casey Lafer

23:32 17 Nov 23

I’ve been working with Sara and trainers at Physical Equilibrium for a decade. They are all about proper form and coaching to each persons individual needs. They are so reliable and trustworthy too! Would highly recommend this team.

Brittany Allen

17:33 14 Nov 23

Physical Equilibrium is my go to for a great workout! Lift Club is the perfect environment for small group training. Sara, Zach and all of the instructor focus on form while pushing me to get the most I can out of the work out. The work outs are customized depending on my weaknesses, what areas I would like to focus on and taking my current ailments into account. After about a year of training, I feel stronger than I ever have. Can not say enough about how great the team at PE is!

Sarah Braden

23:40 09 Nov 23

Have worked with Sara at PhysEq for a few years now and she has helped me achieve many different goals: Boston Qualifier, the Boston Marathon, my first two 70.3 Ironman, my first 140.6 Ironman and the New York City Marathon. These were all huge milestones for me and I believe Sara gave me the tools I needed to level up in distance running and endurance sports. Along with the training plans, she’s very responsive via text or phone with any questions I have regarding training. Through PhysEq I was connected with a great endurance dietician (Clare) and a great PT (Marisa).

Don Scardino

21:52 31 Oct 23

Love the people who run this place; their skill sets and sensitivities, their professionalism, humor, and facilities. I am in the best shape that I've ever been. Totally Great!

Jennifer O'Neill

17:40 30 Oct 23

I have had a great experience taking Pilates at PE with Amelia Bonvento. She is an excellent teacher with obvious understanding of Pilates and how it can be used as a tool to improve both flexibility and strength. Amelia thoughtfully plans each session so that the exercises build on the last session but are always innovative and never repetitive. Each week I feel like I am making progress in my routine and also challenging myself while enjoying the workout which is an ideal combination!
In addition, the PE facilities are friendly, well run, and extremely clean which is very appreciated.

Jaylon Brigham

19:33 25 Oct 23

Physical Equilibrium has top notch trainers in a well designed, pleasant and clean environment in Midtown. Boutique feeling with personal attention. They are centrally located but if you prefer, they also do house calls. I highly recommend this place for anyone looking for a personalized, results-driven approach.

George Waters Jr

21:40 24 Oct 23

Physical Equilibrium has been great for my physical and mental health. Through training with Zach M I have been able to strengthen my entire body and can feel the results every day! Zach challenges me during personal training workouts to push my boundaries while still maintaining safe bodily metrics. Thanks for making me feel so good!

Janet Robusto

14:56 24 Oct 23

I could not be more grateful to Dean Geller as a personal trainer! I started working with Dean as a post-rehab trainer, coming out of PT after my 2nd shoulder surgery. He has done an incredible job keeping me on track, progressing safely and at exactly the right pace for me. He thoughtfully plans each session, but is quick to adapt and truly tuned into what’s best in the moment. I always look forward to our sessions, and it feels amazing to be getting so strong in a safe, fun and sustainable way. I would highly recommend Dean for personal training.

Barbara Janulis

23:41 21 Oct 23

I've been strength training with Sara Dimmick, co-owner of Physical Equilibrium, for more than five years and it is a wonderful facility with fantastic instructors and equipment. I love it's small size ... definitely not a gym factory! Sara has over twenty years of experience and trains all types of athletes, in particular triathletes and marathoners. I'm an endurance cyclist and given my long hours on the bike, strength training is key to having a strong core for stability and of course lower and upper body strength to tackle the miles and the climbs. Sara also works extensively with clients with injury rehabilitation. The gym has a wonderful sunlit Pilates and yoga studio as well and private rooms for massage. I highly recommend Physical Equilibrium for its personalized service and extremely talented trainers!

Elizabeth O'Malley

17:57 20 Oct 23

I love PE! Zach creates workouts that challenge me but are still manageable. He pushes me to try my hardest while emphasizing safety and injury prevention (so important for runners!). I have better upper body and core strength now. And I’ve been intimidated by Pilates in the past, but Amelia makes it accessible and fun! My posture has improved. I always leave PE feeling energized and excited and just the right amount of muscle soreness.

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What is the cancellation policy for Pilates sessions?

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